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Route optimisation | AMCS

Digital transformation and agile route optimisation

Digital transformation is all about putting the needs of the customer first

04 Jun 2018

Digital innovation and agile route optimisation

Digital innovation is all about putting the needs of the customer first

Digital is here. It’s real. And it’s transforming industries across the world. It’s also a wake-up call for any industry that has not understood digital’s true potential to transform the customer experience.  Innovative waste and recycling companies understand this and are helping new generations of consumers to interact in new ways. These digital native customers expect services to be available to them anywhere and at any time.

Harry is a young digital native and owner of his first restaurant. He had a spike in customers and is now overloaded with waste in his containers. For obvious reasons, he does not want to store this smelly and unhygienic waste overnight. He is lucky to live in an area where his waste collector has digitised its collection business, so his problem can be solved straight away. He registers his urgent need for waste collection, he is then given an immediate quote, the collection route is changed in real time and his bins are emptied that evening. Without this flexibility that digitalisation brings, he would have to wait until the waste collector had the time on their schedule.

Manual, hands-on and tricky to exceed customer expectations

The waste industry is one of the most complex industries due to the large number of waste streams and types of collection, distribution and transport activities. It’s often manual and hands-on. With little transparency, rigid business process and lack of responsiveness towards customer demands.

Harry is a young digital native and owner of his first restaurant. He had a spike in customers and is now overloaded with waste in his containers. For obvious reasons, he does not want to store this smelly and unhygienic waste overnight. He is lucky to live in an area where his waste collector has digitised its collection business, so his problem can be solved straight away. He registers his urgent need for waste collection, he is then given an immediate quote, the collection route is changed in real time and his bins are emptied that evening. Without this flexibility that digitalisation brings, he would have to wait until the waste collector had the time on their schedule.

Manual, hands-on and tricky to exceed customer expectations

The waste industry is one of the most complex industries due to the large number of waste streams and types of collection, distribution and transport activities. It’s often manual and hands-on. With little transparency, rigid business process and lack of responsiveness towards customer demands.

Harry is a young digital native and owner of his first restaurant. He had a spike in customers and is now overloaded with waste in his containers. For obvious reasons, he does not want to store this smelly and unhygienic waste overnight. He is lucky to live in an area where his waste collector has digitised its collection business, so his problem can be solved straight away. He registers his urgent need for waste collection, he is then given an immediate quote, the collection route is changed in real time and his bins are emptied that evening. Without this flexibility that digitalisation brings, he would have to wait until the waste collector had the time on their schedule.

Manual, hands-on and tricky to exceed customer expectations

The waste industry is one of the most complex industries due to the large number of waste streams and types of collection, distribution and transport activities. It’s often manual and hands-on. With little transparency, rigid business process and lack of responsiveness towards customer demands.

Harry is a young digital native and owner of his first restaurant. He had a spike in customers and is now overloaded with waste in his containers. For obvious reasons, he does not want to store this smelly and unhygienic waste overnight. He is lucky to live in an area where his waste collector has digitised its collection business, so his problem can be solved straight away. He registers his urgent need for waste collection, he is then given an immediate quote, the collection route is changed in real time and his bins are emptied that evening. Without this flexibility that digitalisation brings, he would have to wait until the waste collector had the time on their schedule.

Manual, hands-on and tricky to exceed customer expectations

The waste industry is one of the most complex industries due to the large number of waste streams and types of collection, distribution and transport activities. It’s often manual and hands-on. With little transparency, rigid business process and lack of responsiveness towards customer demands.

Harry is a young digital native and owner of his first restaurant. He had a spike in customers and is now overloaded with waste in his containers. For obvious reasons, he does not want to store this smelly and unhygienic waste overnight. He is lucky to live in an area where his waste collector has digitised its collection business, so his problem can be solved straight away. He registers his urgent need for waste collection, he is then given an immediate quote, the collection route is changed in real time and his bins are emptied that evening. Without this flexibility that digitalisation brings, he would have to wait until the waste collector had the time on their schedule.

Manual, hands-on and tricky to exceed customer expectations

The waste industry is one of the most complex industries due to the large number of waste streams and types of collection, distribution and transport activities. It’s often manual and hands-on. With little transparency, rigid business process and lack of responsiveness towards customer demands.

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