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04 Feb 2019

The 5 Success Factors

for Digital Transformation in the Waste and Recycling Industries

Mark Abbas - CMO

Unternehmen AMCS Technologie Digitale Initiativen

The cost of waste management is going up, and up is the only direction we can expect it to go in the foreseeable future! Meeting this challenge will mean optimizing efficiency and automating processes: a digital transformation. And success in this transformation to more digital business operations depends upon being able to deliver excellence in five distinct areas.

The demands of the market

Rising prices alone are reason enough for waste collection and recycling organizations – and that applies to cities and towns serving households and local businesses as well as private haulers providing specialized services – to look toward making the business of waste management more efficient. But rising costs are not the only challenge for the waste industry. The demands from customers for an excellent and seamless service are also increasing.

The value proposition for the private hauler, for instance, now needs to be the delivery of a strong, digitally-centric service to remain competitive. The digitization of operational processes and services to customers is what can help solve the very real problem of catering to an evolving marketplace while still keeping costs low. These days, both residential and commercial customers expect a flawless digital experience in most other aspects of their lives, so the waste collection and recycling process is no different.  

Meeting these challenges head-on – to stay relevant and competitive in the industry – requires a substantial transformation of the waste management and recycling business, whether it’s municipal services or private haulers we are talking about. Changes in how the business operates are never without challenges that are daunting for an organization. And the digital evolution of the customers themselves means that the question for organizations is no longer when to start the digital transformation. The answer to that is already an unequivocal ‘now!’ The only real question is where to start and what to accelerate.

The demands of the market

Rising prices alone are reason enough for waste collection and recycling organizations – and that applies to cities and towns serving households and local businesses as well as private haulers providing specialized services – to look toward making the business of waste management more efficient. But rising costs are not the only challenge for the waste industry. The demands from customers for an excellent and seamless service are also increasing.

The value proposition for the private hauler, for instance, now needs to be the delivery of a strong, digitally-centric service to remain competitive. The digitization of operational processes and services to customers is what can help solve the very real problem of catering to an evolving marketplace while still keeping costs low. These days, both residential and commercial customers expect a flawless digital experience in most other aspects of their lives, so the waste collection and recycling process is no different.  

Meeting these challenges head-on – to stay relevant and competitive in the industry – requires a substantial transformation of the waste management and recycling business, whether it’s municipal services or private haulers we are talking about. Changes in how the business operates are never without challenges that are daunting for an organization. And the digital evolution of the customers themselves means that the question for organizations is no longer when to start the digital transformation. The answer to that is already an unequivocal ‘now!’ The only real question is where to start and what to accelerate.

The demands of the market

Rising prices alone are reason enough for waste collection and recycling organizations – and that applies to cities and towns serving households and local businesses as well as private haulers providing specialized services – to look toward making the business of waste management more efficient. But rising costs are not the only challenge for the waste industry. The demands from customers for an excellent and seamless service are also increasing.

The value proposition for the private hauler, for instance, now needs to be the delivery of a strong, digitally-centric service to remain competitive. The digitization of operational processes and services to customers is what can help solve the very real problem of catering to an evolving marketplace while still keeping costs low. These days, both residential and commercial customers expect a flawless digital experience in most other aspects of their lives, so the waste collection and recycling process is no different.  

Meeting these challenges head-on – to stay relevant and competitive in the industry – requires a substantial transformation of the waste management and recycling business, whether it’s municipal services or private haulers we are talking about. Changes in how the business operates are never without challenges that are daunting for an organization. And the digital evolution of the customers themselves means that the question for organizations is no longer when to start the digital transformation. The answer to that is already an unequivocal ‘now!’ The only real question is where to start and what to accelerate.

The demands of the market

Rising prices alone are reason enough for waste collection and recycling organizations – and that applies to cities and towns serving households and local businesses as well as private haulers providing specialized services – to look toward making the business of waste management more efficient. But rising costs are not the only challenge for the waste industry. The demands from customers for an excellent and seamless service are also increasing.

The value proposition for the private hauler, for instance, now needs to be the delivery of a strong, digitally-centric service to remain competitive. The digitization of operational processes and services to customers is what can help solve the very real problem of catering to an evolving marketplace while still keeping costs low. These days, both residential and commercial customers expect a flawless digital experience in most other aspects of their lives, so the waste collection and recycling process is no different.  

Meeting these challenges head-on – to stay relevant and competitive in the industry – requires a substantial transformation of the waste management and recycling business, whether it’s municipal services or private haulers we are talking about. Changes in how the business operates are never without challenges that are daunting for an organization. And the digital evolution of the customers themselves means that the question for organizations is no longer when to start the digital transformation. The answer to that is already an unequivocal ‘now!’ The only real question is where to start and what to accelerate.

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